Returns & Refunds.
This page explains the process for online cancellations, defective goods and returns. It is intended to work alongside applicable South African consumer law.
1. Online cooling-off
Where the Electronic Communications and Transactions Act gives you a cooling-off right for an online goods transaction, you may cancel within seven days after receiving the goods, subject to the Act and any lawful exceptions. For a qualifying change-of-mind cancellation, the direct cost of returning the goods may be for the customer’s account.
2. Defective or unsafe goods
South African consumer law provides remedies for goods that fail applicable quality standards. Where the Consumer Protection Act applies, a customer may have the right within six months of delivery to return qualifying defective, unsafe or failed goods without penalty and choose an available statutory remedy such as repair, replacement or refund.
3. Pre-Owned and Cheaper Options devices
Used devices can have clearly disclosed cosmetic marks, battery health, repaired parts, network restrictions or other unit-specific conditions. Those disclosed conditions form part of the product description. They do not remove rights relating to faults or defects that were not properly disclosed and are protected by law.
4. What to send Denz
Contact Denz on WhatsApp at 082 931 9390 or email mamafha30@gmail.com. Include your name, phone model, purchase date, proof of purchase and a clear description of the issue. Photos or video may help identify the problem faster.
5. Return condition and accessories
For a return, keep the phone and all supplied accessories reasonably protected and return everything that formed part of the purchase where applicable. Denz may inspect the device to confirm the reported issue, but any inspection process must not take away rights provided by law.
6. Refund timing
Refund timing depends on the legal basis for the return and the payment method used. Where the ECTA cooling-off provisions apply and payment has already been made, the Act provides for a full refund within 30 days of cancellation.
7. Store warranty
Warranty terms are not assumed to be the same for every phone. Use the warranty shown on the specific listing and confirm any unclear term with Denz before payment. A store warranty does not remove statutory consumer rights that apply. See Warranty Information.